> ## Documentation Index
> Fetch the complete documentation index at: https://docs.odella.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Answers to common questions about Odella, AI Employees, workflows, templates, integrations, and security.

# Frequently asked questions

<AccordionGroup>
  <Accordion title="What is Odella?">
    Odella is a platform for building and managing an AI workforce. Teams use Odella to hire, onboard, and manage AI Employees that complete routine work across tools, documents, workflows, and internal knowledge.

    Odella is organized around the way teams work:

    * **Workforce**: create and manage AI Employees
    * **Workflows**: define repeatable processes
    * **Templates**: generate consistent documents
    * **Documents**: store knowledge and reference material
    * **Integrations**: connect workplace tools
  </Accordion>

  <Accordion title="What is an AI Employee?">
    An AI Employee is a workplace-ready worker with a defined role, responsibilities, tools, knowledge, and work history. It can be assigned tasks, connected to workflows, and managed by your team.

    A good AI Employee is not a vague chatbot. It should have a clear job, clear boundaries, and a clear review process.
  </Accordion>

  <Accordion title="How should I choose my first use case?">
    Start with a task that is repeatable, easy to describe, and easy for a human to review.

    Strong first use cases include document intake, recurring reports, template drafting, file checks, research summaries, and administrative routing. Avoid starting with high-risk decisions or unclear processes.
  </Accordion>

  <Accordion title="Do I need coding experience?">
    No. Odella is built for teams that want to describe work in business terms. You can create workers, connect templates, upload documents, and build workflows visually.

    Technical teams can still use advanced workflow blocks and integrations where needed, but coding is not required for most operational use cases.
  </Accordion>

  <Accordion title="What are workflows used for?">
    Workflows define the repeatable steps behind a task. They help workers read information, transform data, make structured decisions, draft outputs, and hand work back to your team for review.

    Examples include:

    * Collecting and validating intake information
    * Reviewing documents for missing details
    * Preparing a report from multiple sources
    * Populating a template from structured data
    * Routing work to the right person or worker
  </Accordion>

  <Accordion title="What are templates used for?">
    Templates help teams produce consistent documents quickly. You can turn existing PDF or DOCX precedents into reusable templates, then populate them with information collected from workflows, documents, or user input.
  </Accordion>

  <Accordion title="What are document stores?">
    Document stores are places to keep files, research, policies, examples, and other reference material. Workers can use this knowledge when completing tasks, depending on the permissions and configuration you choose.
  </Accordion>

  <Accordion title="What tools can Odella connect to?">
    Odella is designed to connect with the tools your team already uses, including document storage, communication tools, business systems, databases, and APIs.

    See [Integrations](/platform/integrations) for setup guidance.
  </Accordion>

  <Accordion title="Is my data secure?">
    Security and confidentiality are core to Odella. Workspace controls, model settings, integration permissions, and data handling options are designed to help teams govern how work is performed.

    See [Security](/platform/security) for more detail. For legal terms, review the Odella privacy policy at [odella.ai](https://www.odella.ai/policies/privacy).
  </Accordion>

  <Accordion title="Can humans review work before it is used?">
    Yes. Odella is designed for human-managed work. You can build review steps into workflows, inspect outputs, and improve worker instructions over time.

    For business-critical tasks, we recommend keeping a human review step in the workflow.
  </Accordion>

  <Accordion title="How do I get support?">
    Contact Odella at [support@odella.ai](mailto:support@odella.ai). You can also join the Odella community from the docs navigation.
  </Accordion>
</AccordionGroup>