Skills

Skills are packaged capabilities that teach a worker how to handle a specific kind of task, tool, or workflow pattern. Where workflows define a process, skills provide specialist know-how: instructions, conventions, techniques, and guardrails the worker can apply while working.

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What skills give a worker

Skills can help a worker:

• Follow a specialist process
• Use a tool correctly
• Apply domain-specific standards
• Produce consistent outputs
• Avoid known mistakes
• Work with a particular system or document type

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How skills appear in the skill tree

Skills appear as connected capabilities in the skill tree. Selecting a skill opens its details so you can inspect what it provides.

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When to use skills

Use skills when the worker needs reusable expertise that is not just a single workflow or document template. Good examples include:

• A research method
• A drafting style guide
• A provider-specific operating procedure
• A checklist for a specialised review
• Instructions for using a connected business system

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Best practices

• Keep skills focused and named clearly.
• Prefer workflows for strict step-by-step automation.
• Prefer knowledge bases for source material.
• Prefer templates for document structure.
• Use skills for durable operating know-how.